What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
For your convenience, these are the terms and conditions that were stated on the Kickstarter home page that you agreed too by backing the project.
By pledging to this project, you acknowledge that the final look, materials, and content of the rewards (and the project) are subject to change and may differ substantially from what is presented in images and copy while the Kickstarter project was active. I have done my best to accurately represent the final product with any conceptual images or photographs above. If any changes are needed, I will communicate clearly what the change is and why it was needed.
If you do not log in and confirm your pledge within eight weeks of our notification via email to confirm your pledge, you agree that we have fulfilled our obligations to you in full for the pledge funds received. However, at our discretion, we may refund or ship your pledge if you contact us and confirm your pledge after the 8-week window has elapsed. If you confirm your pledge within eight weeks of our notification via email, you agree that our responsibility to you is to ship your order as entered into our pledge manager system, and that title and risk pass to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods. We regret we are unable to ship to PO Boxes. If you do not accept these terms, please do not pledge to this project.